LSU First

Contact Us

Vendor	Contact
LSU LSU is financially responsible for paying your claims. They can also assist with eligibility inquiries, ID card requests, and other generic assistance.	Email: [email protected]
WebTPA WebTPA processes all medical claims. They have a dedicated team of employees to answer calls and can assist with specific benefit inquires. Members can create an online account with WebTPA. Once registered, the WebTPA portal allows members to track their HRA, deductible, and out-of-pocket balances, view claims, and print ID cards. Note that any spouse and/or dependents over the age of 18 will need to have their own account to view claims information.	Phone Number: 855-346-5781 Email: [email protected] VISIT THE WEBTPA MEMBER PORTAL
WebTPA Clinical Services WebTPA Clinical Services review all medical authorizations and provide care coordination services that includes education and resources about various health conditions and proactively reaching out to members with specific high risks to help improve health outcomes.	Phone Number: 855-346-5781 WebTPA Clinical Services Flyer
MedImpact MedImpact processes all pharmacy claims and manages programs such as Step Therapy, Prior Authorization and Drug Quantity Management. They can assist with specific prescription inquiries. Members can create an online account with MedImpact. Once registered, members can look on prescription drug coverage, drug costs, compare prices for medications, view medication history, and find an in-network pharmacy.	Phone Number: 833-229-3594 Email: [email protected] Visit the Medimpact Website
MedImpact Direct MedImpact Direct offers mail order service for maintenance and specialty medications. They can assist with checking on mail-order prescriptions or getting any prescriptions transferred to mail-order.	Phone Number: 855-873-8739 Email: [email protected] Visit the MedImpact Direct Website
Benefit Advocate Center (BAC) The Benefit Advocate Center (BAC) acts as an extension of your Human Resources department. They can help explain your benefits and assist with escalated claim and pharmacy issues.	Phone Number: 866-607-5325 Email: [email protected] Benefit Advocate Center Flyer

Vendor

Contact

LSU

LSU is financially responsible for paying your claims. They can also assist with eligibility inquiries, ID card requests, and other generic assistance.

Email: [email protected]

WebTPA

WebTPA processes all medical claims. They have a dedicated team of employees to answer calls and can assist with specific benefit inquires.

Members can create an online account with WebTPA. Once registered, the WebTPA portal allows members to track their HRA, deductible, and out-of-pocket balances, view claims, and print ID cards. Note that any spouse and/or dependents over the age of 18 will need to have their own account to view claims information.

Phone Number: 855-346-5781
Email: [email protected]

VISIT THE WEBTPA MEMBER PORTAL

WebTPA Clinical Services

WebTPA Clinical Services review all medical authorizations and provide care coordination services that includes education and resources about various health conditions and proactively reaching out to members with specific high risks to help improve health outcomes.

Phone Number: 855-346-5781

WebTPA Clinical Services Flyer

MedImpact

MedImpact processes all pharmacy claims and manages programs such as Step Therapy, Prior Authorization and Drug Quantity Management. They can assist with specific prescription inquiries.

Members can create an online account with MedImpact. Once registered, members can look on prescription drug coverage, drug costs, compare prices for medications, view medication history, and find an in-network pharmacy.

Phone Number: 833-229-3594
Email: [email protected]

Visit the Medimpact Website

MedImpact Direct

MedImpact Direct offers mail order service for maintenance and specialty medications. They can assist with checking on mail-order prescriptions or getting any prescriptions transferred to mail-order.

Phone Number: 855-873-8739
Email: [email protected]

Visit the MedImpact Direct Website

Benefit Advocate Center (BAC)

The Benefit Advocate Center (BAC) acts as an extension of your Human Resources department. They can help explain your benefits and assist with escalated claim and pharmacy issues.

Phone Number: 866-607-5325
Email: [email protected]

Benefit Advocate Center Flyer

Policy Information

WebTPA

Policy #: LSUFIRST

MedImpact

RxBIN: 003585
RxPCN: ASPROD1
RxGRP: LSU01